To reduce our cashier’s exposure to germs, the Monorail is only accepting ORCA cards and credit/debit cards. The Monorail is temporarily suspending the acceptance of cash, which requires the cashier to handle bills and coins from the customer and increases risk to our employees.
Markings are placed on the ground (6’ apart) to indicate spacing between people waiting in line.
Regular PA announcements encouraging people to spread out on the platform and inside the train to abide by social distancing guidelines.
Stanchions are blocking off the far ends of both trains to provide distance between where the public sits, and where our monorail drivers sit and operate the trains. Find a seat anywhere else on the train, but not next to or behind the monorail driver.
The doors closet to the drivers (at the very far ends of each train) are temporarily turned off to prevent passengers from boarding or disembarking near the driver.
Certain seats on the trains are marked off as unavailable.
Our Cleaning Procedures
The following protocols are implemented to help reduce the transmission of COVID-19:
SMS disinfects high touch surfaces of the train that is in service throughout the day (every 3-4 hours). High touch surfaces include cashier booths, train seats, handrails, railings and countertops.
Seattle Monorail Services (SMS) is only operating one train per day to ensure concentrated effort on sanitizing the train that is carrying passengers.
Each day, a deep clean occurs on the train that will be in service the next day.
All employees are provided with paid breaks throughout their shifts to go and wash their hands and wipe down their workstations. SMS employees will clean their workstations before and after their scheduled shift and their designated breaks; all employees will be provided with ample paid time to do this
SMS is providing all employees with optional cotton coveralls that can be worn over an employee’s clothing to protect from germs. An outside vendor launders these coveralls.
In addition to recommendations from the CDC and FTA guidance, all SMS employees are required to adhere to the following procedures:
Mandatory temperature checks occur for all SMS employees before they begin a shift.
All employees are provided with Personal Protection Equipment (PPE) which includes washable cloth masks, nitrile gloves, and optional coveralls to wear over their clothing.
All employees are required to wear masks during their shift.
All employees completed a mandatory training on online safety training. All employees have completed the training before returning to work. Hands-on training is also provided on-site . Safety and disinfecting processes are audited by managers and supervisors.
The signage below reflects current safety protocols and is posted in stations, on ticket booths, and throughout the trains.