Jobs

The historic Seattle Monorail connects the Downtown retail core (above the Sound Transit’s Westlake Station) to the base of the Space Needle at Seattle Center. The iconic trains carry over 2 million passengers annually – and are especially loved by kids and families. Best of all, the Monorail is a fun place to work.

Seattle Monorail Services is a local family-owned company that has been operating the Monorail for the City of Seattle since 1994.  We are a great and diverse team.  We take pride in each other’s achievements and our collective stewardship of this Northwest icon.

An icon deserves a great team to run it and a great team takes care of each other.

Tuition Reimbursement

We help both full and part time employees pay for college after being with us for just 90 days, through textbook reimbursement and tuition assistance.

Paid time off & RETIREMENT

Every employee earns paid time off and is eligible to participate in our retirement plan.

Health Insurance

Company health insurance is available to all employees working more than 25 hours per week after 60 days of employment.

Available careers

Job Title:  Monorail Driver and Customer Service Representative (Hybrid position)

Reports to: Operations Supervisor

FSLA Status: Non-exempt; At-will

Compensation and Schedule: Starting hourly rate is $18.69/hour. Upon successfully passing Monorail Operator Training, hourly rate increases to $20.00/hour.

Seattle Monorail Services offers medical insurance to all employees who work a minimum of 25 hours per week. Plan enrollment occurs on the first day of the month following the plan’s 60-day waiting period and sometimes falls within the new-hire probationary period (90 days). All permanent employees beyond their new-hire probationary period are eligible to participate in the company SIMPLE-Individual Retirement Account plan as well as our book and tuition reimbursement program.

We have full-time and part-time work available. Once trained, most shifts available are closing shifts that typically end at 11:00pm unless there is an event at Climate Pledge Arena that requires a late closure (could be as late as 12:30-1:00am). Shifts are typically 6-9 hours in length. The Monorail is open 7 days per week, 363 days per year. We are looking for employees who are flexible and able to work weekdays and weekends. We believe in work-life balance and work hard to ensure our employees have two consecutive days off in a row; we also produce employees schedules at least one month in advance.

Position Objective: The Monorail system plays a significant role in providing fast, direct transportation to and from events at Seattle Center. This unique position includes learning how to operate the historic Seattle Center Monorail as well as working as a customer service representative to assist passengers.

Who are you: An enthusiastic lover of transportation, events and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging and knowledgeable of all things Monorail and Seattle Center related. You know that first impressions are everything. One must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. Lastly, you enjoy working hard and in a team environment.

Essential Functions:

  • Operate the Monorail trains in a safe and professional manner while meeting on-time performance requirements
  • Provide superior customer service
  • Actively participate in our Employee Safety Reporting Program
  • Comfortable following company social-distancing and PPE requirements (including wearing a mask for entire shift)
  • Communicating operational status of the system with maintenance and operations staff
  • Cleaning or coordinating with janitorial team to maintain a sanitary, tidy train, and station
  • Following safety protocols and communicating with Operations, police, and security personnel for the purpose of maintaining safety and security
  • Perform any other duties that are required by the Operations Supervisor or Manager
  • Welcome guests and answer general questions about Seattle Center Monorail 
  • Remain knowledgeable about operating hours and ticket prices as well as general Seattle Center visitor information
  • Assist with troubleshooting of ticket kiosks and crowd control at Monorail Stations

Training Overview

  • Pass a pre-employment drug screening, all subsequent random screenings, and DOT physical exams;
  • Successfully complete, within 3-months of hire date, the Seattle Monorail Driver Training and Certification process, which requires:
    • Valid driver’s license,
    • Clean driving record with no violations in the last three years for a suspended license, moving violations, reckless or negligent driving, DUI, hit-and-run incidents, vehicular homicide, vehicular assault, or more than one at-fault accident;
  • Complete and maintain First Aid and CPR certification and safety training (provided).

Education, Experience, and Skills Required

  • High school diploma or equivalent; higher education preferred
  • Due to the COVID-19 global pandemic, Seattle Monorail Services has a company-wide COVID-19 vaccination requirement in place as of January 2021. All employees must provide proof of vaccine via vaccination card.
  • Company policy requires that all employees wear a mask while on the premises.
  • 2+ years of experience working in a fast-paced environment preferred
  • Previous experience working with customers and working with a team. Proven excellent customer service skills
  • Outgoing, friendly disposition and a team player; you’re always willing to give and ask for help
  • Welcoming personality and enthusiasm interacting with a diverse population 
  • Strong communication skills, comfort with guest interaction and large crowds
  • Ability to exercise sound judgement and flexibility should difficult situations arise
  • Self-motivated and proactive
  • Professional appearance and attitude
  • Flexible schedule and ability to work evening hours, weekends and holidays.
  • Ability to effectively communicate using the English language. Representatives will be communicating with customers and co-workers both in-person and using our radio communications system 
  • Effective problem-solving techniques and troubleshooting capabilities
  • General computer literacy
  • Have reliable transportation to work
  • Ability to lift 25 pounds, use manual dexterity for entire shift, stand for long periods, and work in a ticket booth

Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All employees must pass a pre-employment drug screening and are subject to random drug screenings during employment. All applicants are subject to a reference and background check.

ABOUT SEATTLE MONORAIL

The historic Seattle Monorail connects the Downtown retail core (above the Sound Transit’s Westlake Station) to Seattle Center. The two trains carry over 2 million passengers annually and are especially loved by kids and families. Best of all, the Monorail is a fun place to work.

Seattle Monorail Services is a local, family-owned company that has been operating the Monorail for the City of Seattle since 1994. We are a great and diverse team. We take pride in each other’s achievements and our collective stewardship of this Northwest icon.

WANT TO JOIN OUR TEAM?

Email your resume and availability to: [email protected]

 

Job Title: Customer Service Representative (Part-time)

Reports To: Operations Supervisor

FSLA Status: Non-exempt; At-will

Compensation: Hourly rate is $18.69/hour. We have part-time work available.

Seattle Monorail Services offers medical insurance to all employees who work a minimum of 25 hours per week. Plan enrollment occurs on the first day of the month following the plan’s 60-day waiting period and sometimes falls within the new-hire probationary period (90 days). All permanent employees beyond their new-hire probationary period are eligible to participate in the company SIMPLE-Individual Retirement Account plan as well as our book and tuition reimbursement program.

Position Objective: We are hiring Customer Service Representatives who will work hard to ensure passengers continue to have a positive experience on the Monorail throughout one of the Monorail’s most exciting transformations since 1962!

Who are you: An enthusiastic lover of transportation, events and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging and knowledgeable of all things Monorail and Seattle Center related. Customer Service Representatives know that first impressions are everything. One must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. Lastly, you enjoy working hard and in a team environment.

Shifts are typically 7-9 hours in length. The Monorail is open 7 days per week, 363 days per year. We are looking for employees who are flexible and able to work weekdays and weekends. Currently, shifts typically fall between 10am-7pm, however we will be extending hours of operation as the year progresses and shifts will be scheduled in the evenings. We believe in work-life balance and work hard to ensure our employees have two consecutive days off in a row; we also produce employees schedules at least one month in advance.

Essential Functions:

  • Welcome guests and answer general questions about Seattle Center Monorail 
  • Remain knowledgeable about operating hours and ticket prices 
  • Provide superior customer service
  • Comfortable following company social-distancing and PPE requirements (including wearing a mask for entire shift)
  • Provide general Seattle tourism information to guests
  • Assist with troubleshooting of ticket kiosks and crowd control on our platform
  • Manage lines on our platforms

Training Overview:

  • Complete and maintain First Aid and CPR certification and safety trainings (provided)

Education, Experience, and Skills Required:

  • High School Diploma or equivalent; higher education preferred
  • Due to the COVID-19 global pandemic, Seattle Monorail Services has a company-wide COVID-19 vaccination requirement in place as of January 2021. All employees must provide proof of vaccine via vaccination card.
  • Company policy requires that all employees wear a mask while on the premises.
  • Previous experience working with customers and working with a team. Proven excellent customer service skills
  • Outgoing, friendly disposition and a team player; you’re always willing to give and ask for help
  • Welcoming personality and enthusiasm interacting with a diverse population 
  • Strong communication skills, comfort with guest interaction and large crowds
  • Ability to exercise sound judgement and flexibility should difficult situations arise
  • Self-motivated and proactive
  • Professional appearance and attitude
  • Flexible schedule and ability to work evening hours, weekends and holidays. Must have availability to work 80% of scheduled events monthly
  • Ability to effectively communicate using the English language. Representatives will be communicating with customers and co-workers both in-person and using our radio communications system 
  • Effective problem-solving techniques and troubleshooting capabilities
  • Have reliable transportation to work
  • General computer literacy
  • Ability to lift 25 pounds, use manual dexterity for entire shift, stand for long periods, and work in confined space

Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All applicants are subject to a background check and pre-employment drug test that tests for Amphetamines, Cocaine, Opioids and Phencyclidine (PCP).

ABOUT SEATTLE MONORAIL

The historic Seattle Monorail connects the Downtown retail core (above the Sound Transit’s Westlake Station) to Seattle Center. The two trains carry over 2 million passengers annually and are especially loved by kids and families. Best of all, the Monorail is a fun place to work.

Seattle Monorail Services is a local, family-owned company that has been operating the Monorail for the City of Seattle since 1994. We are a great and diverse team. We take pride in each other’s achievements and our collective stewardship of this Northwest icon.

WANT TO JOIN OUR TEAM?

Email your resume and availability to: [email protected]

We at Seattle Monorail Services (SMS) are a small team dedicated to each other and to our mission of stewarding the Seattle Monorail.  Our stewardship of the historic system includes the system itself, the role it plays in the transportation network, its importance as a City icon, and ensuring its sound financial footing.  We are energetic, hard-working, effective, efficient, and team players.  We focus on mutual respect and results, not rank or process.  We enjoy ourselves and what we do – we work for the Monorail.

 

Job Title:        Maintenance Technician (Full-time)

 

Reports To:     Maintenance Manager

 

FSLA Status:      Non-exempt; At-will

Compensation: $28 - $35/hour. Starting hourly wage depends on experience.

Seattle Monorail Services offers medical insurance to all employees who work a minimum of 25 hours per week. Plan enrollment occurs on the first day of the month following the plan’s 60-day waiting period and sometimes falls within the new-hire probationary period (90 days). All permanent employees beyond their new-hire probationary period are eligible to participate in the company SIMPLE-Individual Retirement Account plan as well as our book and tuition reimbursement program.

Schedule: Full-time positions available including weekends and evening shifts during events. During the training period the hours would be Monday-Friday during the day. Once trained, shifts will include at least one weekend day and evening shifts.  

Position Objective:  Serve as a vital member of our maintenance team by openly contributing efforts, insights, expertise, and experience. Our goal is to achieve the status wherein every asset for which we are responsible or upon which we depend is continually maintained in a State of Good Repair and is excellent in appearance and cleanliness. Performing a variety of skilled technical duties such as performing inspections, troubleshooting, preventative and corrective maintenance, and component changeouts on Seattle Center Monorail trains. Ensuring that equipment and facilities are fully available to our operations team, except when scheduled out of service for pre-planned work.

 

Essential Functions:

  • Critically conduct preventative maintenance inspections and precisely record and describe conditions requiring repair or further inspection;
  • Perform ordinary maintenance on all systems, facilities and signage, including preventative maintenance, repairs, and changeouts;
  • Diagnose, test, maintain, repair, and overhaul monorail vehicles' electrical, electronic and mechanical systems and equipment in accordance with schematics, drawings, wiring diagrams, operations manuals and manufacturer instructions;
  • Troubleshoot, repair, replace, or modify mechanical, electronic and electrical components, and defective parts for a variety of equipment and systems controls; 
  • Operate and maintain shop equipment and tools; 
  • Accurately record work performed, parts and supplies used, and time spent on all tasks for posting and tracking in maintenance software;
  • Develop working knowledge of all elements of SMS systems and facilities; become expert in the function, maintenance, and repair of all systems and facility components that SMS maintains with internal staff;
  • Continually follow all work and safety procedures; and
  • Participate in department’s on-call rotation; work overtime and respond to emergency situations when requested.

Education, Experience, and Abilities Required:

  • Minimum of three to five years working as a fleet mechanic in an automotive, medium to heavy duty or transit equipment maintenance facility required. NOTE: Experience may be substituted for year-for-year with vocational or technical training.
  • Excellent mechanical and/or electrical aptitude and troubleshooting and diagnostic skills.
  • Familiar with safe work practices in an industrial environment; professional attitude and appearance; self-motivated and proactive.
  • Working knowledge of the general principles commonly utilized in mechanical, pneumatic, electrical, and structural systems and the troubleshooting these systems.
  • Proficient in the proper use of tools such as wrenches, drills, saws, grinders, hydraulic jacks.
  • Computer skills that include using email, web forms, and maintenance tracking software.
  • Proficient in reading, writing, and speaking English.
  • Ability to lift and carry 45 pounds; ability to walk up and down stairs; sufficient visual, audio, and olfactory acuity to effectively perform duties; physically fit and able to maneuver in confined spaces.
  • Experience preferred but not required:
    • High voltage electrical propulsion systems, especially high voltage DC
    • Read mechanical and electrical schematics and drawings
    • Experience with PLCs or other control systems
    • Accurate use of measuring tools such as calipers and multimeters
    • Occupational Associates Degree in Applied Science (i.e., a technical program in aeronautical, automotive, diesel and heavy equipment, electrician, industrial power, maritime, electronics, machinist, welding, millwright, industrial control systems, engineering, etc.) or a certificate from a technical, trade or vocational school.
    • ASE certifications automotive, truck or transit bus.

 

Other Requirements:

  • Pass our pre-employment drug screening, all subsequent random screenings, DOT physical exam, and respirator medical evaluation.
  • Successfully conclude, within 1 year of hire date, the Seattle Monorail Driver Training and Certification process, which requires:
    • Valid driver’s license,
    • Clean driving record with no violations in the last three years for a suspended license, moving violations, reckless or negligent driving, DUI, hit-and-run incidents, vehicular homicide, vehicular assault, or more than one at-fault accident;
  • Complete and maintain First Aid and CPR certification and safety training.

COVID-19 Vaccination Requirement:

Seattle Monorail Services employees are required to be fully vaccinated against COVID-19.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • Submit proof of vaccination

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All employees must pass a pre-employment drug screening and are subject to random drug screenings during employment. All applicants are subject to a reference and background check.

WANT TO JOIN OUR TEAM?

Email your resume and availability to: [email protected]

 

We at Seattle Monorail Services (SMS) are a small team dedicated to each other and to our mission of stewarding Seattle Center Monorail. We are hiring Event Service Representatives to work at Seattle Center Monorail during events occurring at Climate Pledge Arena.

Job Title: Event Services Representative

Reports to: Operations Supervisor

Position Objective: The Monorail system plays a significant role in providing fast, direct transportation to and from events at Seattle Center. Primary responsibilities include greeting passengers, assisting passengers with purchasing monorail tickets, scanning tickets/ORCA cards, and directing passengers to promote efficient line flow.

Compensation and Schedule: Hourly rate $20.25/hour.

Seattle Monorail Services offers medical insurance to all employees who work a minimum of 25 hours per week. Plan enrollment occurs on the first day of the month following the plan’s 60-day waiting period and sometimes falls within the new-hire probationary period (90 days). All permanent employees beyond their new-hire probationary period are eligible to participate in the company SIMPLE-Individual Retirement Account plan as well as our book and tuition reimbursement program.

Shifts will typically occur between 2pm and midnight and are between 6-9 hours in length. Shifts are scheduled for events occurring at Climate Pledge Arena; there are about 15 events per month. Climate Pledge Arena event calendar: https://climatepledgearena.com/events/month/  Come join our dynamic team and enjoy working in a fast-paced environment while giving top notch customer service to our guests! 

Who are you: An enthusiastic lover of transportation, events, and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Monorail and Seattle Center related. You know that first impressions are everything. One must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. Lastly, you take pride in working hard and in a team environment.

Essential Functions:

  • Provide superior customer service – greet guests and answer general questions about the Monorail and Seattle
  • Help passengers purchase and redeem tickets and scan their ORCA card
  • Direct passengers to promote efficient line flow and ensure safe boarding of the train
  • Actively participate in our Employee Safety Reporting Program
  • Comfortable following company social-distancing and PPE requirements (including wearing a mask for entire shift)
  • This position requires the ability to stand for long periods of time.
  • Assist with troubleshooting of ticket vending machines

Training Overview:

  • Complete and maintain First Aid and CPR certification and safety trainings (provided)

Education, Experience, and Skills Required:

  • High school diploma or equivalent
  • Due to the COVID-19 global pandemic, Seattle Monorail Services has a company-wide COVID-19 vaccination requirement in place as of January 2021. All employees must provide proof of vaccine via vaccination card.
  • Company policy requires that all employees wear a mask while on the premises.
  • Outgoing, friendly disposition and a team player; you’re always willing to give and ask for help
  • Welcoming personality and enthusiasm interacting with a diverse population
  • Strong communication skills, comfort with guest interaction and large crowds
  • Ability to exercise sound judgement and flexibility should difficult situations arise
  • Self-motivated and proactive
  • Professional appearance and attitude
  • Ability to effectively communicate using the English language. Representatives will be communicating with customers and co-workers both in-person and using our radio communications system
  • Effective problem-solving techniques and troubleshooting capabilities
  • Have reliable transportation to work
  • Ability to lift 25 pounds, use manual dexterity for entire shift, stand for long periods, and work in a ticket booth

Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All applicants are subject to a background check and pre-employment drug test that tests for Amphetamines, Cocaine, Opioids and Phencyclidine (PCP).

ABOUT SEATTLE MONORAIL

The historic Seattle Monorail connects the Downtown retail core (above the Sound Transit’s Westlake Station) to Seattle Center. The two trains carry over 2 million passengers annually and are especially loved by kids and families. Best of all, the Monorail is a fun place to work.

Seattle Monorail Services is a local, family-owned company that has been operating the Monorail for the City of Seattle since 1994. We are a great and diverse team. We take pride in each other’s achievements and our collective stewardship of this Northwest icon.

To Apply: Submit your resume to [email protected] and complete this form: https://forms.gle/7vBuherwjee5pwi17

Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All employees must pass a pre-employment drug screening and are subject to random drug screenings during employment. All applicants are subject to a reference and background check.