Must complete application to apply at: https://www.seattlemonorail.com/apply/

Job Description:

Seattle Monorail Services, we’re a small, dedicated team united by a shared mission to steward the historic Seattle Center Monorail with pride, care, and professionalism. Our work honors the system’s legacy as both an iconic city landmark and a vital piece of Seattle’s transportation network.

We take pride in being collaborative, hard-working, and efficient, while maintaining a strong culture of mutual respect, teamwork, and results. We enjoy what we do and the people we work with — because at the end of the day, we work for the Monorail.

Job Title: Monorail Driver and Customer Service Representative (Hybrid position)

Reports to: Operations Supervisor

FSLA Status: Non-exempt; At-will

Compensation and Benefits: Starting hourly rate is $22.50/hour. Upon successfully passing Monorail Operator Training, hourly rate increases to $24.00/hour.

• Medical insurance eligibility after 60 days (must be working a minimum of 25 hours per week to qualify)
• SIMPLE IRA Plan participation after the new-hire probationary period (90 days)
• Book and tuition reimbursement program for continued learning after the new-hire probationary period (90 days)

Schedule & Availability:

This is a part-time hybrid position. Shifts typically range from 6-9 hours, including weekends and afternoon/evening hours. The Monorail operates 7 days a week, 363 days a year.

We value work-life balance and strive to schedule employees with two consecutive days off whenever possible. Monthly schedules are released at least one month in advance.

Position Objective: The Seattle Center Monorail system plays a significant role in providing fast, direct transportation to and from events at Seattle Center. This unique position includes learning how to operate the historic Seattle Center Monorail as well as working as a customer service representative to assist passengers.

Who are you: An enthusiastic lover of transportation, events, and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Monorail and Seattle Center related. You know that first impressions are everything. One must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. Lastly, you enjoy working hard and in a team environment.

Essential Functions:

• Provide exceptional customer service and represent the Monorail with professionalism and enthusiasm
• Operate the Monorail trains in a safe and professional manner while meeting on-time performance requirements
• Communicate clearly with operations and maintenance staff regarding system status and passenger needs
• Assist guests with directions, ticketing information, and general questions about the Monorail and Seattle Center
• Troubleshoot ticket kiosk or crowd flow issues during peak events
• Actively participate in the Employee Safety Reporting Program and follow all safety protocols
• Maintain a clean and welcoming train and station environment; coordinate with janitorial staff as needed
• Work collaboratively with operations, security, and police to maintain a safe experience for all passengers and coworkers
• Perform any other duties that are required by the Operations Supervisor or Manager

All candidates must:

• Pass a pre-employment drug screening, all subsequent random screenings, and DOT physical exams.
• Successfully complete, within 3-months of hire date, the Seattle Monorail Driver Training and Certification process, which requires:
• Valid driver’s license
• Clean driving record with no violations in the last three years for a suspended license, moving violations, reckless or negligent driving, DUI, hit-and-run incidents, vehicular homicide, vehicular assault, or more than one at-fault accident
• Complete and maintain First Aid and CPR certification and safety training

Education, Experience, and Skills Required:

• High school diploma or equivalent; higher education preferred
• Minimum 2 years of experience in customer service, hospitality, or transportation preferred
• Welcoming personality and enthusiasm interacting with a diverse population
• Strong communication and interpersonal skills; comfortable working with large crowds
• Proven ability to remain calm, professional, and flexible in fast-paced or challenging situations
• Outgoing, friendly disposition and a team player; you’re always willing to give and ask for help
• Reliable, self-motivated, and proactive with strong attention to detail
• Basic computer literacy and ability to effectively communicate using the English language. Representatives will be communicating with customers and co-workers both in-person and using our radio communications system
• Ability to exercise sound judgement and flexibility should difficult situations arise
• Professional appearance and attitude
• Ability to see, hear, and respond to environmental and operational cues to ensure a safe and smooth experience for passengers and staff.
• Flexible schedule and ability to work evening hours, weekends and holidays.
• Effective problem-solving techniques and troubleshooting capabilities
• Have reliable transportation to work
• Ability to lift 25 pounds, use manual dexterity for entire shift, stand for long periods, and greet customers

Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All employees must pass a pre-employment drug screening. This position is considered safety-sensitive and is subject to random drug screenings throughout employment. All applicants are subject to a reference and background check.

ABOUT SEATTLE MONORAIL

The historic Seattle Monorail connects the Downtown retail core (above the Sound Transit’s Westlake Station) to Seattle Center. The two trains carry over 2 million passengers annually and are especially loved by kids and families. Best of all, the Monorail is a fun place to work.

Seattle Monorail Services is a local, family-owned company that has been operating the Monorail for the City of Seattle since 1994. We are a great and diverse team. We take pride in each other’s achievements and our collective stewardship of this Northwest icon.

Must Complete Application to Apply at: https://www.seattlemonorail.com/apply/