About Seattle Monorail Services

The Seattle Center Monorail is one of the best modern-day examples of a true public-private partnership — owned by the City of Seattle, and operated by Seattle Monorail Services (SMS), a private company, since 1994.

Over the last two decades, SMS has become experts at operating, maintaining, marketing and stewarding a system unique to the world; we envision a 100-year old Monorail that serves many future generations.

SMS accomplishes something no other transportation system in the state and few in the country have done: taxpayers pay none of the Monorail’s operating costs. SMS covers the Monorail’s operating cost through ticket sales, and in fact, returns revenue to the City of Seattle every year through this partnership. Seattle Center Monorail fares also help cover equipment upgrades and construction costs.

SMS has the privilege of keeping the Monorail rolling and providing a fun, iconic connection for over two million passengers each year.

Whether you are commuting to work, connecting with downtown’s many activities, riding alongside thousands of visiting tourists to Seattle Center, or stepping aboard to avoid traffic congestion, the Monorail and the SMS team are here for you.

Waving Monorail Driver
Monorail Mechanic
Monorail Riders

We have the best team

Seattle Monorail Services employs 30 people whose backgrounds and diversities are as global as the population we serve. Our employees come from countries all over world like South Sudan, Ethiopia, Vietnam, and the Philippines. Many of our employees were born and raised here in Seattle. More than one-third of our team have been working at the Monorail for over five years.

SMS is led by people who love and respect its “Little Train that Could,” shown by encouraging kids to sit upfront near the driver, bringing pets aboard, and providing tours of the Monorail system to school groups. In addition, SMS has developed long-term, philanthropic relationships with local nonprofits like Treehouse, which serves foster children in our region.

Train Mechanic
Megan
Megan

President
2010

Jason

Operations Manager
2019

Heather
Heather

Employee & Regulatory Affairs Manager
2018

Red Train with the Space Needle and MoPOP in the background
Eno

Chief System Engineer
2006

Jeremy
Jeremy

Lead Supervisor
2011

Paul
Paul

Event Lead Supervisor
2022

Maya
Maya

Marketing & Sales
2017

Molly
Molly

Administrative Assistant
2022

Red Train with the Space Needle and MoPOP in the background
Sarah

Operations Supervisor
2003

Queenie
Queenie

Operations Supervisor
2007

Michael-Tom
Michael Tom

Operations Supervisor
2018

Brandon
Brandon

Operations Supervisor
2021

Eric
Eric

Maintenance Technician
2012

Rick

Maintenance Technician
2013

Jerson
Jerson

Maintenance Technician
2017

Oliver
Oliver

Maintenance Technician
2019

George
George

Driver & Customer Service Representative
2021

Edward
Edward

Driver & Customer Service Representative
2021

Tessa
Tessa

Driver & Customer Service Representative
2021

Red Train with the Space Needle and MoPOP in the background
Bonni

Driver & Customer Service Representative
2021

Red Train with the Space Needle and MoPOP in the background
Jay

Driver & Customer Service Representative
2022

Joseph
Joseph

Customer Service Representative
2002

Red Train with the Space Needle and MoPOP in the background
Parvye

Customer Service Representative
2021

Reuven
Reuven

Customer Service Representative
2021

Red Train with the Space Needle and MoPOP in the background
James

Customer Service Representative
2022

Red Train with the Space Needle and MoPOP in the background
Danny

Customer Service Representative
2022

Red Train with the Space Needle and MoPOP in the background
Joshua

Customer Service Representative
2022

David
David

Janitor
2008

Red Train with the Space Needle and MoPOP in the background
French

Janitor
2021

Red Train with the Space Needle and MoPOP in the background
Dan

Projects
2021

Red Train with the Space Needle and MoPOP in the background
Ryan

Projects
2019

Tom & Tina Albro
Tom & Tina Albro

Owners

This video gives a quick, fun introduction to the Monorail of both yesterday and today. This custom video was designed and produced by Seattle design firm Graphiti Associates in 2012.