Do you accept Debit/Credit Cards, ORCA or Sound Transit Cards?
The Seattle Monorail accepts debit/credit cards. Seattle Center and the Seattle Department of Transportation will work with King County Metro to help the Monorail become an ORCA (One Regional Card for All) affiliate member. Once this process is completed, Seattle Monorail will be able to accept ORCA cards. Currently, Seattle Monorail does not accept ORCA or Sound Transit cards. You do not need exact fare if you are paying in cash. If you are in need of cash, there are ATM machines located inside Westlake Center Mall and at Seattle Center at the bottom of the Monorail ramp or inside the Armory.
What transit agencies can I access using a Transit GO Ticket?
Metro Transit buses and Metro Community Vans, King County Water Taxi, Sound Transit Link and Sounder and Seattle Streetcar accept the Transit GO Ticket. Sound Transit Express buses and King County VanPool, VanShare and ACCESS services are not included in this pilot project.
How is the Transit GO Ticket different than an ORCA card?
Transit GO Ticket focuses on helping infrequent transit users reduce the usage of cash on buses by providing a simple easy mobile alternative. Current ORCA cards aren’t mobile based and cannot be used to ride the Monorail.
Are the prices for Transit GO Tickets the same as with paying with cash?
The tickets have exactly the same price like paying with cash.
Do I need Wi-Fi or cellular data to buy or activate a Transit GO Ticket?
Internet access is required to complete a purchase, but not to activate the ticket, if one decides to save the tickets on the phone. A rider can select to save their tickets to their phone or to the cloud under the ticket storage menu. Tickets stored on the cloud require Wi-Fi or cellular data to access and activate. Please plan your trip with enough time to complete your transaction prior to boarding.
Can I transfer with a Transit GO Ticket like I do with e-purse on an ORCA card?
Mobile tickets behave exactly like paper tickets, and allow transferring between Metro buses only. To take advantage of other electronic transfers on Metro buses and other features, one should use ORCA, but it cannot be used to ride the Monorail.
In addition to credit and debit cards, are there any other payment forms accepted for purchasing Transit GO Tickets?
Currently only credit and debit cards are accepted as means of payment. Transit vouchers, Apple Pay and PayPal are not accepted at this time.
Will Metro and other agencies that are using Transit GO Tickets still accept cash to ride?
Yes, cash will continue to be accepted by Monorail cashiers at both stations, on Metro buses, and via ticket vending machines for other transit services.
Can I buy an ORCA LIFT reduced fare ticket with the Transit GO Ticket app?
No. ORCA LIFT products can only be purchased by using an ORCA card.
How much time might riders save using Transit GO Tickets?
Riders who would otherwise wait in line to purchase a ticket from a Monorail cashier, feed cash into the farebox or buy a transit ticket at a vending machine could save several minutes by instead purchasing and displaying their Transit GO Ticket on their smartphone.
Will Transit GO Tickets save money and how?
The application will give riders a new, convenient way to pay to ride transit. Showing a Transit GO Ticket also can speed up boarding, and also speeds up the trip for everyone, potentially saving operating costs for transit agencies.
What other agencies or cities are using mobile ticketing, and which cities are using this same vendor?
There are over 20 agencies in the country using mobile ticketing, including Austin, Texas, New York Waterway, Atlanta and Toronto. The vendor selected for this implementation has already implemented mobile ticketing with seven other agencies.
Can the cashier or driver help me if the Transit GO Ticket app isn’t working?
A Monorail cashier or Metro driver might only be able to spend a quick moment answering a question, but cannot help navigate the app at the risk of delaying transit service. Metro’s Customer Service staff at 206-553-3000 can help either in person or by phone prior to taking a trip.
Who can I contact if I have any problems with the Transit GO Ticket App?
Metro’s Customer Service group can assist with most questions regarding functionality, navigation, ticket validation and payment issues. Please call 206-553-3000.
If you’d like to purchase a monorail ticket ahead of time on your smartphone, download the “Transit Go Ticket” app from your phone’s app store.
**If you are completing work near the Seattle Monorail System along 5th Avenue (in close proximity to the trains and guideway), please contact us at least 48 hours ahead of time.**