We at Seattle Monorail Services (SMS) are a small team dedicated to each other and to our mission of stewarding the Seattle Center Monorail.  Our stewardship of the historic system includes the system itself, the role it plays in the transportation network, its importance as a City icon, and ensuring its sound financial footing.  We are energetic, hard-working, effective, efficient, and team players.  We focus on mutual respect and results, not rank or process.  We enjoy ourselves and what we do – we work for the Monorail.

Job Title: Platform Attendant

Reports To: Operations Supervisor

Compensation: Hourly rate is $21.00/hour

Position Objective: The primary function of this role is to greet passengers as they approach the Westlake Center Monorail and Seattle Center Stations and help provide direction, so passengers know where to buy tickets. Once a passenger has a ticket, the Customer Service Representative (CSR) will help guide them to the faregates and assist if any issues arise when passengers are trying to enter by scanning their tickets or ORCA card.

The CSR must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. It’s also important that the CSR enjoys working in a team environment, as there will be several other Monorail employees working at the Station as well. This position requires a person to be on their feet, greeting customers, providing direction, and scanning tickets for the entirety of the shift.

Who are you: An enthusiastic lover of transportation, events, and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Monorail and Seattle Center related. You know that first impressions are everything. One must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. Lastly, you enjoy working hard and in a team environment.

Shift Details:

• Position is available from Memorial Day Weekend through Labor Day Weekend and will conclude on or around September 1, 2025.
• Must be able to work weekend shifts. Shift length is typically 3pm -closing or mid shift 11am-7pm.
• The Monorail office is located at Seattle Center near the Space Needle; all shifts start and end at the office

Essential Functions:

• Welcome guests and answer general questions about the Seattle Center Monorail. 
• Provide directions to passengers, letting them know where to buy a ticket and where to wait for the next train arriving at the station.
• Use ticket scanners and ORCA card readers to scan tickets and ORCA cards, and accurately keep track of ridership.
• Manage lines of passengers and provide clear, professional communication.
• Remain knowledgeable about operating hours and ticket prices. 
• Provide superior customer service.

Training Overview: To become a Customer Service Representative, you must:

• Pass a pre-employment drug screening. 
• Complete and maintain First Aid and CPR certification and safety training.

Education, Experience, And Skills Required:

• High School Diploma or equivalent; higher education preferred. 
• Previous experience working with customers and working with a team. Proven excellent customer service skills.
• Outgoing, friendly disposition, and a team player; you’re always willing to give and ask for help.
• Welcoming personality and enthusiasm, interacting with a diverse population. 
• Strong communication skills, comfort with guest interaction, and large crowds.
• Ability to exercise sound judgement and flexibility should difficult situations arise.
• Self-motivated and proactive.
• Professional appearance and attitude.
• Flexible schedule and ability to work evening hours, weekends, and holidays.
• Ability to effectively communicate using the English language. Representatives will be communicating with customers and co-workers both in person and using our radio communications system. 
• Effective problem-solving techniques and troubleshooting capabilities.
• Ability to perceive and respond to visual and auditory cues is required for workplace safety. Reasonable accommodations will be provided as needed.
• Ability to stand for long periods, use manual dexterity for the entire shift, and work in confined spaces.

Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All employees must pass a pre-employment drug screening and are subject to random drug screenings during employment. All applicants are subject to a reference and background check.