Jobs
The historic Seattle Monorail connects the Downtown retail core (above the Sound Transit’s Westlake Station) to the base of the Space Needle at Seattle Center. The iconic trains carry over 2 million passengers annually – and are especially loved by kids and families. Best of all, the Monorail is a fun place to work.
Seattle Monorail Services is a local family-owned company that has been operating the Monorail for the City of Seattle since 1994. We are a great and diverse team. We take pride in each other’s achievements and our collective stewardship of this Northwest icon.
An icon deserves a great team to run it and a great team takes care of each other.
Tuition Reimbursement
We help both full and part time employees pay for college after being with us for just 90 days, through textbook reimbursement and tuition assistance.
Paid time off & RETIREMENT
Every employee earns paid time off and is eligible to participate in our retirement plan.
Health Insurance
Company health insurance is available to all employees working more than 25 hours per week after 60 days of employment.
Available careers
Seattle Monorail Services
Location: Seattle Center Monorail – Seattle, WA
Pay: $24.30 per hour
Schedule: Part-time; primarily afternoons, evenings, and weekends during Climate Pledge Arena Events
Reports to: Operations Supervisor
About the Position
Seattle Monorail Services (SMS) is looking for friendly, dependable, and energetic Event Services Representatives to support Seattle Center Monorail operations during events at Climate Pledge Arena and possibly other high-attendance events at Seattle Center.
The Monorail plays an important role in moving thousands of guests quickly and safely between downtown Seattle and Seattle Center. Event Services Representatives help create a welcoming experience for our passengers while supporting safe boarding, ticketing, crowd flow, and overall station operations.
Schedule
This is a part-time, event-based position. Shifts are primarily scheduled around Climate Pledge Arena events.
Shifts will generally begin in the afternoon and continue through closing, with evening and weekend availability particularly important. Hours and shift lengths will vary depending on the event schedule and operational needs.
This position is a great fit for someone looking for part-time evening and weekend work in a fast-paced, team-oriented environment.
What You'll Do
Provide friendly and professional customer service to Monorail passengers
Greet guests and answer general questions about the Monorail, Seattle Center, and surrounding area
Assist passengers with purchasing and redeeming Monorail tickets
Assist passengers using ORCA and other accepted payment methods
Direct passengers and help manage lines during high-volume events
Support safe and efficient passenger boarding and unloading
Assist with station crowd flow before and after major events
Troubleshoot basic ticketing and fare equipment issues
Communicate with supervisors and team members using the company radio system
Actively participate in the Employee Safety Reporting Program
Follow established safety, security, and operating procedures
Assist with other station and customer-service duties as assigned
What We're Looking For
Our ideal Event Services Representative enjoys working with people and thrives in a busy environment. You understand that major events can bring large crowds and fast-changing conditions, and you can remain friendly, attentive, and professional while helping the team keep operations moving safely and efficiently.
Qualifications
High school diploma or equivalent
Friendly, outgoing, and professional demeanor
Strong customer-service and communication skills
Comfortable interacting with a diverse population and large crowds
Ability to work effectively as part of a team
Dependable and punctual
Self-motivated and proactive
Ability to exercise sound judgment and remain flexible when situations change
Effective problem-solving and basic troubleshooting skills
Ability to effectively communicate in English with customers and coworkers in person and over a radio communication system
Reliable transportation to and from work, including after late-evening shifts
Physical Requirements
This position requires the ability to:
Stand and walk for extended periods during a shift
Work in busy station environments with large crowds
Use manual dexterity throughout the shift
Lift up to 25 pounds
Training
Seattle Monorail Services provides required job and safety training, including First Aid and CPR certification.
About Seattle Monorail Services
The historic Seattle Center Monorail connects downtown Seattle's retail core at Westlake Center with Seattle Center. The Monorail carries millions of passengers and serves as an important transportation connection for concerts, sporting events, festivals, and other major Seattle Center events.
Seattle Monorail Services is a local, family-owned company that has operated Seattle Center Monorail for the City of Seattle since 1994. We are a small and diverse team that takes pride in our work, our passengers, and our collective stewardship of this Northwest icon.
Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. Applicants are subject to a background check and pre-employment drug test for Amphetamines, Cocaine, Opioids, and Phencyclidine (PCP).
To Apply
Submit your resume and complete our online application form.
Seattle Monorail Services is an equal opportunity employer and a drug-free workplace. All employees must pass a pre-employment drug screening and safety-sensitive positions are subject to random drug screenings during employment. All applicants are subject to a reference and background check.